Support

Welcome to HAIL® Support

Warranty Registration: 

To activate your warranty, please register your timepiece by visiting https://hailbrand.com/account/register

Warranty Term & Coverage

Each HAIL® timepiece comes with a limited warranty is valid for three years from the date of delivery and covers all manufacturing defects. Slight markings and irregularities are particular to handmade creations, and are not considered to be defects.

The warranty does not cover: battery, normal wear and tear, damage from mishaps (i.e., dropping), mishandling, negligence, damage from exposure to water, chlorine, oils, solvents and cleaning products or cosmetics, damage from service or repair performed by an unauthorized party, damage occurring outside the 3-year warranty period, watch packaging, or loss or theft.

Care & Maintenance

Each HAIL® timepiece is carefully crafted using the best materials and components so that you can enjoy wearing it as you desire. Your HAIL® timepiece is Swiss Made and houses a Swiss Quartz movement and requires very little effort to property maintain functionality.

Here are some general suggestions on how to best care for your timepiece:

• Avoid wearing timepiece if there may be contact with water (i.e., showering, swimming, washing dishes).
• A polishing cloth is included with your timepiece. It can be used to wipe dirt / dust / smudges from your case and crystal. No cleaning solution or water is required.
• A wristwatch is subject to many different types of stress, such as impacts, dust, water, vibrations, perspiration, radiation, and fluctuations in temperature. These strains compounded over time may cause a watch to run fast/slow. Other times, a watch may stop working because water has entered the case or it was dropped and the sapphire crystal cracked/chipped.
  
  

After Sales Service

HAIL® is proud to service and repair your timepiece. Please send us a detailed email (info@hailbrand.com) to explain the issue and we will provide guidance on how to proceed. Typically, the watch will need to be shipped to us for a comprehensive examination by our watchmaker. The watchmaker will provide a quotation (if outside of warranty) and an estimated date of return. Upon your review and acceptance of the estimate we will commence service of your timepiece.

How to Change Your Watch Strap

Coming Soon

Need more help?

Please send a detailed email to info@hailbrand.com