To activate your warranty, please register your timepiece by visiting https://hailbrand.com/account/register
Each HAIL® timepiece comes with a limited warranty is valid for three years from the date of delivery and covers all manufacturing defects. Slight markings and irregularities are particular to handmade creations, and are not considered to be defects.
The warranty does not cover: battery, normal wear and tear, damage from mishaps (i.e., dropping), mishandling, negligence, damage from exposure to water, chlorine, oils, solvents and cleaning products or cosmetics, damage from service or repair performed by an unauthorized party, damage occurring outside the 3-year warranty period, watch packaging, or loss or theft.
Each HAIL® timepiece is carefully crafted using the best materials and components so that you can enjoy wearing it as you desire. Your HAIL® timepiece is Swiss Made and houses a Swiss Quartz movement and requires very little effort to property maintain functionality.
Here are some general suggestions on how to best care for your timepiece:
HAIL® is proud to service and repair your timepiece. Please send us a detailed email (firstname.lastname@example.org) to explain the issue and we will provide guidance on how to proceed. Typically, the watch will need to be shipped to us for a comprehensive examination by our watchmaker. The watchmaker will provide a quotation (if outside of warranty) and an estimated date of return. Upon your review and acceptance of the estimate we will commence service of your timepiece.
Please send a detailed email to email@example.com
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